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Image of the month picture library. Latest News. Do I need to remember my one-time passcodes? For every online purchase that you make, BIBD will send a unique one-time passcode to your mobile phone. Once your online purchase has been successfully completed, please delete the passcode text message immediately. Does the one-time passcode expire? You have approximately 5 minutes to enter your one-time passcode before it expires. The time restriction is in accordance with some participating merchant.
See below on how to get a new one-time passcode. I have accidentally deleted my one-time passcode, what should I do? To resend your one-time passcode to your mobile phone, please click on the. You can use this functionality once only. After that,, you would need to re-start the on-line purchasing process again. My mobile number is correct but I cannot access the BIBD text message that contains my one-time passcode, what can I do?
There may be times when your mobile phone is not in your possession or there may be a problem with the reception. In these circumstances, you can resend your one-time passcode to your mobile phone at a later time. If this is not convenient and you need to complete the purchase immediately you can cancel the secure online code service.
Simply click the cancel button on the payment details screen and the screen should return to the merchant. What if I make an error when I enter my one-time passcode into the merchant. Simply enter your one-time passcode again. Please note that after three attempts you will be returned to the merchant.
What happens when my card is replaced? BIBD will automatically update your profile with your new card number. You will be able to continue to use the secure online code service in the same manner. Do I have to use the secure online code service?
Secure online code is a free card protection service that we offer to all our Credit and Debit cardholders. We strongly recommend that all our cardholders use this service as it offers you additional security when making any online purchases.
You have the option to bypass the secure online code service by clicking on the. By using this functionality you will return to the merchant. Will I incur any charges for the secure online code service? BIBD is offering this service for free. However, some mobile phone providers may charge for SMSs to be received. For more information please speak to your mobile phone provider directly. Does BIBD share my personal details with the online merchant or anyone else? BIBD does not share your personal information or your one-time passcode with the merchant..
We do, however, need to share your details with MasterCard International Inc, to facilitate the secure online code service.
What are the system requirements to be able to use the secure online code service? Secure online code works with most browsers. However, you should disable any software that prevents pop-up windows as this will interfere with your use of the secure online code service. You should also be sure that Java Script is enabled; if it isn't the secure online code service may not work properly. Can I use secure online code from any computer? Yes, there's no special software to install, so you can shop from any computer and still receive the added protection provided by the secure online code service.
Who can I contact if I have more questions? How can I check if my salary has been credited into my account? You can check from:. When can I expect to receive my pay?
For government employees, pay day typically falls on either the 27th or 28th of the month. Any variation will be determined by the government's treasury department. For non-government employees, please check with your employer or human resource department on this matter.
When will my pension be paid out? Payment of pension falls on the same date as the government employees pay day. When will the overtime pay be paid out?
Overtime payment will be credited accordingly upon receiving vouchers or cheques from the government. What is the minimum amount to be maintained in my savings account? The changes in our schedule of tariffs are due to our progressive upgrades in our system and service to help serve our loyal customers better.
I have lodged a complaint. Who can I call to get updates on my complaint? To obtain updates, please contact the relevant staff whom you have reported your complaint to.
Where else can I update my passbook, apart from doing so at the branch counters? Currently the updating of passbooks can only be done at our branch counters. What is the difference between Debit Card and Credit Card? Credit Card is a financing facility, which allows you to make purchases or cash withdrawals up to the maximum credit limit granted. Debit Card allows you to make purchases or withdrawals based on the amount of funds available in your account. How can I become a member of Perdana Banking?
To be eligible for membership, you will need to make a minimum Investments or deposit of BND , A membership card will be issued for your service convenience. To learn more, you can drop us a message here with your contact details. Our Perdana Relationship Manager will get in touch with you shortly.
What are the privileges and benefits of being a Perdana member? For the privileges and benefits of Perdana member, please click here with your contact details. You can proceed to our Online Rates to find out more. How do I contact At-Tamwil with regards to my deduction? You can visit or contact them at:.
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